It’s Good Business

He can make you cry or get you very angry.

He is tough.
He is exacting.
He is very smart.
He knows his business.
He knows people.
He knows value.

Bottom Line: He is good business.

He tells as he sees it.
He is very observant.

And he will get everybodies’ butt moving, whether they like it or not.

Anthony Melchiorri, Supervisor Guardian, (born May 24, 1965) is a hospitality expert and television personality. He is the Creator, Co-Executive Producer and Host of the Travel Channel’s hotel turnaround TV reality show Hotel Impossible.

Each episode features a hotel with serious, sometimes near-fatal problems, that Melchiorri must deal with in under a week. Described by the New York Times as a “capeless crusader”, Melchiorri has under one week to conjure up a cure and save the business.

Supervisor Guardians are highly social and community-minded, with many rising to positions of responsibility in their school, church, industry, or civic groups. Supervisors like to take charge of groups and are comfortable issuing orders. Supervisors enjoy and are good at making schedules, agendas, inventories, and so on, and they much prefer tried and true ways of doing things over speculation and experimentation. Supervisors keep their feet firmly on the ground and would like those under their supervision to do the same, whether employee, subordinate, spouse, or offspring. Supervisors have no problem evaluating others and tend to judge how a person is doing in terms of his or her compliance with, and respect for, schedules and procedures. [Please Understand Me II]

Melchiorri works very hard and expects it, from those he is helping, to work hard too.

Anthony has worked hard all his life.

Anthony Melchiorri was born into an Italian family and raised in Brooklyn, New York. Upon finishing high school in 1986, he joined the United States Air Force and served until 1990 at Whiteman Air Force Base in Missouri as a protocol officer. During that time he took night courses to complete an undergraduate degree in business at Park University in Parkville, Mo, while working weekends as a night auditor at the Embassy Suites hotel in Overland Park, Kansas.

Guardians® (SJs) are the cornerstone of society, for they are the temperament given to serving and preserving our most important social institutions. Guardians have natural talent in managing goods and services–from supervision to maintenance and supply — and they use all their skills to keep things running smoothly in their families, communities, schools, churches, hospitals, and businesses. [Please Understand Me II]

Melchiorri’s first job out of the military was at the Embassy Suites in Times Square, which is now a DoubleTree. At the time, he said that his goal was to work at the Plaza Hotel on Fifth Avenue in New York City, which he achieved 10 months later, taking a job there as a night manager.  Over the next four years, he worked his way up to Director of Front Office Operations. He was then appointed general manager of the Lucerne Hotel on the Upper West Side of New York City. Under his direction, the Lucerne was selected in as the New York Times Travel Guide’s Best Service Hotel.  In 2005 he left the Lucerne to take over as general manager of New York’s historic Algonquin Hotel. There, he oversaw a $15 million roof-to-basement renovation of the building and its image, restoring it to the glory days of the famous Algonquin Round Table. He updated the rooms, repositioned the restaurants and earned the hotel a high rating as a Michelin Guide Hotel. He orchestrated publicity campaigns, like the Algonquin’s “$10,000 Martini,” won a Hospitality Sales & Marketing Association International “Best of Show Award,” and created a real buzz for the renovated hotel.  When the hotel owner sold the Algonquin for a significant return, Melchiorri was asked to become senior vice president of the first Nickelodeon Hotel and Resort, overseeing a 25 acre, 800 room property. His next position was into asset management as first vice president of Tishman Hotels, then as senior vice president of New York Hotel Management Company. In that capacity, Melchiorri helped to develop a 310 all-suite hotel in Times Square. He then founded his own hotel management and consultancy, Argeo Hospitality.

“Competition is fierce in the hotel business. Online review sites can kill a business’ reputation with one bad review. Staffs are untrained, surly or apathetic in a profession that lives or dies on service. So what’s a struggling hotel operator to do? Bring in Anthony Melchiorri, a hotel “fixer,” who can turn any establishment around in weeks … and he does just that in Hotel Impossible.”

Melchiorri’s tough-love personality style, Supervisor Guardian, can be hard to swallow and overhauling a business is a painful and often emotional task, but the potential reward of a fully booked hotel with excellent customer reviews makes it all worth it.

It’s Good Business.

Other Supervisor Guardians as examples: Pat Summitt, Mike Wallace, Peter Stuyvesant.

4 Comments

Filed under Entertainment, Guardian, Leadership

4 responses to “It’s Good Business

  1. The Supervisors are excellent at a kind of management. Their Logistics incomparable. Video wont play in my country, but will find another, he sounds interesting, and always something to learn from these brilliant Guardians.

  2. We should go try one of hotels….. :-)

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